Welcome to Filum Co. (filumco.com). By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms of Use & Agreement ("Terms"). Please read them carefully.

1. Acceptance of Terms

By placing an order with Filum Co., you confirm that you are at least 18 years old or are visiting the site under the supervision of a parent or guardian. Your use of this website constitutes your agreement to all Terms, conditions, and notices contained or referenced herein.

2. Products and Availability

Product Representation: We strive to display the colors, features, and availability of our Rugs, Slipcovers, and Pillows as accurately as possible. However, we cannot guarantee that your monitor’s display of any color will be accurate, particularly due to the nature of textile dyes and screen variations.

Availability: All products are subject to availability. If an item you ordered is out of stock, we will notify you and issue a refund for the missing item.

Pricing: All prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed.

3. Order Processing and Payment

Payment: We accept major credit cards and other secure payment methods as displayed at checkout. Payment must be received in full before an order is processed and shipped.

Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made via our website. We are not responsible for delays or non-delivery resulting from inaccurate shipping details.

4. Shipping and Risk of Loss

Details: Shipping is governed by our separate Delivery & Transit Information page.

Risk: The risk of loss and title for all products purchased passes to you upon our delivery to the shipping carrier. We are not responsible for packages lost, damaged, or stolen after the carrier confirms delivery.

5. Returns and Exchanges

Policy: Returns and exchanges are handled according to our separate Returns & Exchanges policy, which provides details on eligibility, timeframes (30 days from delivery), and the refund process.

Return Shipping: Unless the item is defective or incorrect, the customer is generally responsible for the cost of return shipping.

6. Intellectual Property

All content on this site, including text, graphics, logos, product images, and descriptions, is the property of Filum Co. or its content suppliers and is protected by international copyright laws.

You may not use any content from filumco.com without our express written permission.

7. Limitation of Liability

Filum Co. shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the site or any products procured from the site, even if advised of the possibility of such damages.

8. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the State of California, United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Contact Information

If you have any questions regarding these Terms of Use & Agreement, please contact us at

• Email: info@filumco.com
• Address: 843 N Banning BLVD 109, Wilmington, CA 90744, United States
• Our dedicated support team is available during the following hours: Monday–Saturday: 9:00 AM–5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)