At Filum Co., safeguarding your trust and personal information is a top priority. This policy outlines how we handle, use, and protect your data when you visit our cozy corner of the internet, filumco.com, and throughout your shopping journey.

Effective Date: November 28, 2025

1. Data We Collect

We collect information to process your orders and enhance your shopping experience. This information falls into two main categories:

Personal Information (Directly Provided):

• Contact Information: Name, email address, shipping address, and billing address (required for processing orders).
• Payment Information: Payment card details (processed securely by third-party payment processors and never stored directly on our servers).

Non-Personal Information (Automatically Collected):

• Device Information: IP address, browser type, operating system, and unique device identifiers.
• Usage Data: Pages viewed, products searched for, referral source, and time spent on the site (collected via cookies and tracking technologies).

2. How We Use Your Data

We exclusively utilize the collected information for the following purposes:

• Order Fulfillment: To process transactions, ship your products, and manage returns and exchanges.
• Customer Service: To respond to your inquiries, concerns, and requests via email (info@filumco.com).
• Marketing & Communication: To send you promotional materials, new product announcements, and special offers (you may opt-out at any time).
• Website Improvement: To monitor and analyze site usage, troubleshoot technical issues, and improve the functionality and content of filumco.com.

3. Security and Third-Party Sharing

• Security Measures: We implement standard security measures, including encryption and secure socket layer (SSL) technology, to protect your data during transmission and storage.
• Data Sharing: We only share your personal information with trusted third parties necessary to perform core functions, specifically:
  • Shipping Carriers: (e.g., USPS, UPS) for product delivery.
  • Payment Processors: For secure transaction processing.
  • Marketing/Analytics Providers: To help us understand site usage.
• We will never sell or rent your personal information to third parties for their independent marketing purposes.

4. Cookies—Your Digital Preferences

Like most websites, filumco.com uses "cookies" to remember your preferences and enhance your experience. These are small data files stored on your device that help us:

• Keep track of items in your shopping cart.
• Recognize you when you return to our site.
• Track site usage and traffic patterns.

You have the option to accept or refuse cookies via your browser settings. However, refusing cookies may prevent you from utilizing some portions of our service.

5. Your Data Rights

You are entitled to:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Withdraw Consent/Opt-out: Request to be removed from our marketing mailing list at any time.

6. Policy Updates

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Effective Date."

If you have any questions or concerns regarding our commitment to your data, please contact us at

• Email: info@filumco.com
• Address: 843 N Banning BLVD 109, Wilmington, CA 90744, United States
• Our dedicated support team is available during the following hours: Monday–Saturday: 9:00 AM–5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)