At Filum Co, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase of our home textiles or decor items, we are here to help. Please review our return and refund guidelines below.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in the original packaging with all tags, labels, and accessories attached.
• You must provide a valid receipt or proof of purchase (order number, confirmation email).

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used unless they arrive damaged or defective:

• Washed or used bedding, bed sheets, and pillowcases.
• Customized or personalized decor products.
• Final sale or clearance items (clearly marked on the product page).
• Gift cards.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Support: Email us at info@filumco.com with your Order Number, photos of the item, and the reason for the return.
2. Return Authorization: Our team will review your request within 24–48 hours. If approved, we will send you a Return Authorization along with detailed shipping instructions and our return warehouse address.
3. Pack & Ship: Pack the item securely in its original packaging. Mail the package using a trackable shipping service. *(Please do not send packages back without prior authorization, as they will not be accepted).*

4. Return Shipping Fees & Restocking Fees

• Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., damaged duvet cover, wrong color/size sent), Filum Co will cover 100% of the return shipping costs or provide a free replacement.
• Customer Remorse / Change of Mind: If you wish to return an item due to a change of mind, incorrect size selection, or preference, you (the buyer) are responsible for paying the return shipping costs.
• Restocking Fees: We do NOT charge any restocking fees.

5. Damages and Issues upon Delivery

Please inspect your order upon receipt. If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately at  info@filumco.com within 48 hours of delivery with clear photos or video evidence. We will arrange a free replacement or issue a full refund promptly.

6. Refunds & Processing Time

• Inspection: Once your returned item is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
• Approval & Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 3 – 5 business days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some processing time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@filumco.com.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, contact us directly to coordinate an exchange for damaged or defective goods.

8. Contact Us

If you have any further questions about our Return & Refund Policy, please reach out to us:

• Email: info@filumco.com
• Address: 843 N Banning BLVD 109, Wilmington, CA 90744, United States
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)