Let's Connect!

We love hearing from you! Whether you have a question about our Boho throws, need help tracking your Knot Pillow, or just want to share a photo of your cozy Filum Co. setup, please don't hesitate to reach out.

Get in Touch

The quickest way to get assistance is through email. We strive to respond to all inquiries within 24 hours (business days).

• Customer Support Email: info@filumco.com

Support Hours

Our dedicated support team is available during the following hours:

• Monday–Friday: 9:00 AM–5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

• Public Holidays: Closed

Our Headquarters (For Mail & Returns)

For any questions or returns (after getting an RMA number in compliance with our Returns Policy), please use the address below:

• Filum Co.
• Address: 843 N Banning BLVD 109, Wilmington, CA 90744, United States

Note: Please do not send returns to this address without first contacting us to receive a Return Merchandise Authorization (RMA) number.

Social Media:

Follow us on:

• Facebook: https://www.facebook.com/filumco 
• Instagram: https://www.instagram.com/filumco_decor/

We've Got You Covered

You might be able to discover the solution to your issue on one of our information sites before you contact us:

• Shipping Questions: See our Delivery & Transit Information.
• Returns & Exchanges: Review our Returns & Exchanges
• Product Care: Check our Frequently Asked Questions (FAQ) page for general care tips.

Send Us a Message

For immediate inquiries, please fill out the form below.