Let's Connect!

We love hearing from you! Whether you have a question about our Boho throws, need help tracking your Knot Pillow, or just want to share a photo of your cozy Filum Co. setup, please don't hesitate to reach out.

Get in Touch

The quickest way to get assistance is through email. We strive to respond to all inquiries within 1–2 business days.

• Customer Support Email: info@filumco.com

Support Hours

Our dedicated support team is available during the following hours (Pacific Standard Time - PST):

• Monday – Saturday: 9:00 AM – 5:00 PM PST

• Public Holidays: Closed

Our Headquarters (For Mail & Returns)

If you need to send correspondence or are returning an item (after receiving an RMA number as per our Returns Policy), please use the following address:

• Filum Co.
• Address: 843 N Banning BLVD 109, Wilmington, CA 90744, United States

Note: Please do not send returns to this address without first contacting us to receive a Return Merchandise Authorization (RMA) number.

We've Got You Covered

Before reaching out, you might find the answer to your question on one of our information pages:

• Shipping Questions: See our Delivery & Transit Information.
• Returns & Exchanges: Review our Returns & Exchanges
• Product Care: Check our Frequently Asked Questions (FAQ) page for general care tips.

Send Us a Message

For immediate inquiries, please fill out the form below.